TrueMove E-commerce & Gifting Policy

1.1. For the Sender: The Gesture of Intent

• •The Meaning of a Gift: Sending a gift is a voluntary action to express genuine interest. You are paying for a quality product and the service that facilitates this unique connection.
• •When a Gift Becomes Final: The gesture is considered fulfilled and the sale becomes final for you, the Sender, once the Recipient confirms the gift for shipment.
• •Sender's Right to Cancel: You may cancel a pending gift request at any time before the Recipient accepts it. If you cancel, the payment authorization hold on your payment method will be voided.

1.2. The Secure Payment Process: Authorization & Capture

1. 1Temporary Authorization Hold: When you send a gift request, we place a temporary hold on your payment method (e.g., credit/debit card, Apple Pay, Google Pay) to verify funds are available. You acknowledge that the recipient is under no obligation to accept your gift.
2. 2Calculating the Hold Amount: This hold equals the item's price plus a buffer for the highest potential sales tax in the US. This maximum amount will be clearly displayed to you. This is a hold, not your final charge.
3. 3Final Charge (Capture): We capture (charge) payment only if and when the Recipient accepts your gift and confirms it for shipment. The final charge will be the item's actual price plus the exact sales tax for their location.
4. 4If a Gift is Declined, Canceled, or Expires: If the Recipient declines the gift, if you cancel the request, or if the request expires, the temporary hold is immediately voided. You will not be charged.

1.3. For the Recipient: Your Privacy and The Power of Choice

• •Guaranteed Privacy: Your private, personally identifiable information—including your shipping address, email, and phone number—is NEVER shared with the Sender.
• •
  The Acceptance & Confirmation Process: After you initially accept a gift request, you will be guided through a confirmation process before anything is shipped:

  1. 1Provide Shipping Address: You will privately provide your shipping address to TrueMove. This is required to calculate final tax and view accurate product availability.
  2. 2
     Choose Your Gift: You now have the following options:

     • ◦Keep & Customize: Keep the original gift and select your preferred variant (e.g., size or color), subject to availability.
     • ◦Swap Item: If a variant is unavailable, or you'd prefer something else, you may swap the gift for another item. The app will show a list of available items valued at or below the original gift's price.
     • ◦Decline the Gift: You can still decline the gift at this stage, which cancels the entire transaction. The Sender will not be charged.
  3. 3Confirm for Shipment: Only after you review and confirm your final choice is the gift locked in and the Sender's payment captured.

3.1. Pricing & Shipping Costs

The price displayed on a product page is the item's price, inclusive of standard shipping and handling.

3.2. Geographic Availability

All commercial transactions, including gifting and direct purchases, are available only to users within the United States. All shipments must be to a valid US address.

3.3. Sales Tax

• •For Gifts: Final sales tax is calculated after the Recipient provides their US shipping address during the gift confirmation process.
• •For Direct Purchases: Sales tax is calculated in real-time during checkout based on your US shipping address.

4.1. Shipping Timelines

Delivery estimates (e.g., "Ships in 5-10 business days") are displayed on each product page. Most items are delivered within 7-14 business days from confirmation. "Business days" are Monday-Friday and exclude US federal holidays.

4.2. Address Accuracy

The user providing the shipping address is solely responsible for its accuracy. We will not offer replacements or refunds for items lost or undeliverable due to an incorrect address.

4.3. Proof of Delivery

An item is considered delivered when the carrier's tracking system marks it as "Delivered." We are not responsible for confirmed-as-delivered items that may be lost or stolen after delivery.

4.4. Potential Delays Disclaimer

All delivery dates are estimates, not guarantees. Delays can occur due to reasons beyond our control (e.g., carrier issues, severe weather, supply chain disruptions).

5.1. Problem: Product Arrives Damaged, Defective, or is Incorrect

• •Resolution: We will ship a free replacement at our expense. Monetary refunds are not offered in this scenario.
• •Required Action: The Recipient must contact Support within 5 calendar days of delivery. Your request MUST include clear photos of the damaged/incorrect item and the shipping box it arrived in. Claims without this evidence may be denied.

5.2. Problem: Recipient Dislikes an Accepted Gift (After Delivery)

• •Resolution: Not eligible for return or refund. The opportunity to decline or swap the gift is provided before shipment confirmation. Once an item is confirmed for shipment, the gift is considered final.

5.3. Problem: Return of a Direct Purchase (Bought for Yourself)

• •Resolution: Eligible for a refund to the original payment method, provided it meets all conditions.
• •Required Action: Contact support to initiate a return request within 14 calendar days of delivery.
• •Conditions: Items must be unopened, unused, and in their original, sellable condition. You are responsible for the cost of return shipping. Refunds will be processed only after we receive and inspect the returned item.

6.1. Our Commitment to Quality

We partner with reliable suppliers to provide high-quality products. Our liability is limited to the replacement and refund terms outlined in this policy.

6.2. Chargeback Policy

You must contact TrueMove Support first to resolve any issue with a charge. Initiating a chargeback with your financial institution without first contacting us is a violation of this agreement and will result in the immediate and permanent suspension of your account.

6.3. Policy Abuse

We have a zero-tolerance policy for fraud. Any attempt to abuse these policies (e.g., falsely claiming damage) will result in permanent account termination and potential legal action.

6.4. Final Legal Disclaimer

This policy is an integral part of our overall Terms of Service. We reserve the right to update this policy at any time. Your continued use of TrueMove's features constitutes acceptance of the current version. This policy is governed by the laws of the State of Wyoming, USA. For information about how we handle your personal data, please see our Privacy Policy and Consumer Health Data Privacy Policy.